FAQs

FAQ

What types of kitchen tools do you offer?

At "apna ghur," we provide a curated selection of innovative kitchen tools designed to enhance meal preparation. Our product range includes items such as the popular Hand Chopper Manual Food Chopper, which is engineered for efficiency and ease of use, catering to home chefs of all levels.

How can I ensure the quality of your products?

We prioritize quality in our product selection. Each kitchen tool is chosen based on its functionality, durability, and user-friendliness. Our products are designed to withstand regular use, ensuring that they remain effective and reliable over time.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, with tags, and in their original packaging. Proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at yasirw382@gmail.com. Upon acceptance of your return request, we will provide you with a return shipping label and instructions on how to send your package back to us.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it, ensuring customer satisfaction.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to obtain a different item is to return the product you have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.